Refund policy
Refund Policy
Our 60 day guarantee
This policy applies to orders placed on or after 14 July 2026.
We offer a 60 day satisfaction guarantee on your first order of Inamen, because we stand behind the product and because we know it takes consistent use to judge it.
Eligibility
To be eligible for a refund under the guarantee, all of the following must be met:
- The request is submitted within 60 days of the delivery date, not the order date
- The product was used consistently as directed for a minimum of 14 days before requesting
- The guarantee covers one bottle, the bottle you tried. Opening or using a bottle from a multi bottle order does not make the whole order refundable
- The guarantee applies to your first order. Subscription renewals are covered separately, see Subscriptions below
- Returns require prior authorisation. Returns sent without authorisation cannot be accepted
Multi bottle orders
If you bought more than one bottle and you are not happy with the product, we refund the value of the bottle you opened. That is a partial refund of your order, not the full order value, because the rest of your bottles remain yours to use.
If two or more bottles have been opened, the order is no longer eligible under the guarantee. Write to us anyway and we will look at it, but we cannot promise a refund at that point.
What the guarantee covers
No results after consistent use, damaged or incorrect products, and adverse reactions.
What it does not cover
Change of mind, gifts, ordering the wrong product, and taste alone.
Subscriptions and renewals
Your subscription renews every 21 days.
- Your subscription includes a minimum of two orders, your initial order and your first renewal, because the discounted subscription price on your first order is given in exchange for that commitment. If you ask to cancel before the first renewal, we record it and it takes effect immediately after that renewal, so nothing is charged after it. There is no cancellation fee
- After the first renewal you can cancel at any time, for any reason, with no further minimum term, by emailing helpinamen@outlook.com or using the cancellation link in any of our emails
- Renewal orders that have already shipped are not covered by the first order guarantee, but if something is wrong with one, write to us and we will put it right
Shipping and delivery
Responsibility for the shipment passes to the carrier at the moment of dispatch. Once your order is handed to the carrier, the carrier is responsible for delivering it, and risk of loss passes to you. If a parcel is delayed, damaged or missing after dispatch, contact us within 30 days of the estimated delivery date and we will give you the tracking and delivery records you need to raise a claim with the carrier.
Processing
Approved refunds are returned to the original payment method within 10 business days of receipt. Your bank may take a further 5 to 10 days to display it.
EU customers
You retain your statutory 14 day cooling off right regardless of the above.
Contact
helpinamen@outlook.com