Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by Inamen. Throughout the site, the terms "we", "us" and "our" refer to Inamen. By visiting our site or purchasing from us, you engage in our Service and agree to be bound by these Terms of Service, including the additional terms and policies referenced here and available by hyperlink.

Please read these Terms of Service carefully before using our website. If you do not agree to all the terms of this agreement, you may not access the website or use any services.

SECTION 1 - ACCESS AND ACCOUNT

You must be at least 18 years of age, or the age of majority in your jurisdiction, to purchase from this site. You are responsible for keeping your account details accurate and your password secure. You may not use our products for any illegal or unauthorised purpose.

SECTION 2 - OUR PRODUCTS

Our products are dietary supplements. They are not intended to diagnose, treat, cure or prevent any disease, and they are not a substitute for medical advice. Consult a qualified healthcare professional before use, particularly if you are pregnant, nursing, taking medication or have a medical condition. Discontinue use and seek medical advice if you experience an adverse reaction.

We have made every effort to display our products accurately, but we cannot guarantee that your screen's display of any colour will be accurate. Product availability is not guaranteed and we reserve the right to limit quantities or discontinue any product at any time.

SECTION 3 - ORDERS

When you place an order you are making an offer to purchase. Inamen reserves the right to accept or decline your order, in whole or in part, including where we suspect fraud or where a product is unavailable. Your order is accepted when we send you a shipping confirmation.

You agree to provide current, complete and accurate purchase and account information. We may contact you if your order needs to be cancelled or if additional information is required. Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests once an order has been accepted and processed.

SECTION 3A - ORDER FINALITY AND RECORDS

Once an order has been accepted and has entered processing, it is binding and cannot be cancelled by you, except as expressly provided in our Refund Policy or where a statutory right applies. Dispatch of the products to the address you supplied fulfils our obligation under the order.

To protect both of us, and to be able to answer any question about a charge, we retain a record of each transaction. That record may include the date and time of purchase, the IP address and device used, the billing and shipping addresses supplied, the items and prices displayed at checkout, your acceptance of these Terms and of any subscription terms, the confirmation emails sent to you, carrier tracking and delivery confirmation, and our correspondence with you. By purchasing you consent to us retaining and, where necessary, presenting that record to our payment processor, an acquiring or issuing bank, or a card network in connection with any query or dispute relating to your order.

If you have any question about a charge, contact us first at helpinamen@outlook.com. We aim to resolve billing questions within one business day, which is faster than any dispute process, and we will refund anything charged in error without argument.

SECTION 4 - PRICES AND BILLING

Prices are shown in US Dollars (USD) and may change at any time without notice. Prices exclude shipping and any applicable taxes or import duties unless stated otherwise at checkout.

You represent that you are authorised to use the payment method you provide, and you authorise us to charge your order total, including taxes and shipping, to that payment method.

If you do not recognise a charge, please contact us at helpinamen@outlook.com before contacting your bank. We resolve billing questions faster than a dispute process can, and we will refund anything charged in error.

SECTION 4A - SUBSCRIPTIONS AND RECURRING BILLING

If you select a subscription at checkout, you are authorising Inamen to charge your payment method on a recurring basis until you cancel. By completing that purchase you agree that:

(a) Your first charge is taken today, at the discounted first order price. The discount applies to your first order only. Your subscription then renews automatically every 21 days, which is every 3 weeks, charged to the same payment method. Each renewal is charged at the price of the bundle you selected and agreed to at checkout, which was displayed to you before payment.

(b) Your subscription includes a minimum of two orders: your initial order and your first renewal. The discounted subscription price you paid on your initial order is given in exchange for that commitment, which is why the first renewal is already included in the plan you selected. A cancellation request made before the first renewal is recorded and takes effect immediately after that first renewal has been charged, so you will not be charged again after it. There is no cancellation fee at any point.

(b2) After the first renewal, the subscription continues every 21 days until you cancel, with no further minimum term. You can cancel at any time and it takes effect on the next renewal date.

(c) You may request cancellation at any time, for any reason, by emailing helpinamen@outlook.com or by using the cancellation link in any email we send you. Subject to the minimum of two orders in (b), cancellations take effect on the next renewal date provided we receive them at least 24 hours beforehand. We confirm every cancellation in writing.

(d) Your renewal price is set by the bundle you agreed to at checkout and does not vary from that agreed price for as long as you keep that bundle.

(e) Renewal charges are otherwise handled under our Refund Policy.

SECTION 5 - SHIPPING AND DELIVERY

Orders are processed within 1 to 2 business days. Estimated delivery is 7 to 14 business days after dispatch, depending on destination.

All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, incorrect addresses supplied by you, or events outside our reasonable control.

Responsibility for the shipment passes to the carrier at the moment of dispatch. Once we hand your order to the carrier, title and risk of loss pass to you, and the carrier is responsible for the safe and timely delivery of the parcel. Our obligation under your order is fulfilled by dispatching it to the address you supplied. Where a parcel is delayed, damaged, misdelivered or lost after dispatch, that is a matter between you and the carrier, and we will give you the tracking number, the delivery record and any other information you need to pursue a claim with them.

You are responsible for providing a complete and correct shipping address. We are not responsible for orders delivered to an incorrect address supplied at checkout, and reshipment in that case is at your cost.

SECTION 5A - LOST OR UNDELIVERED PARCELS

If your order has not arrived, contact us at helpinamen@outlook.com within 30 days of the estimated delivery date so we can help while carrier records are still available.

Where tracking shows an order as delivered to the address you supplied, delivery is considered complete. If the parcel is not where you expect it, we ask that you check with other members of your household, any safe place or building reception, and immediate neighbours, as parcels are frequently taken in without being logged. Where a parcel is still missing after those checks, we will support you in filing a claim with the carrier, who holds the driver route data, location record and delivery photograph.

Where an order is confirmed lost in transit and never delivered, we will replace or refund it.

Claims for non delivery must be made within 30 days of the estimated delivery date. After that period carrier records are generally no longer retrievable and we are unable to investigate.

SECTION 6 - RETURNS AND REFUNDS

We offer a 60 day satisfaction guarantee on your first order, subject to the conditions set out in our Refund Policy, which forms part of these Terms. Your purchases are subject to return or exchange solely in accordance with that policy. The guarantee applies to orders placed on or after 14 July 2026.

SECTION 7 - INTELLECTUAL PROPERTY

All content on this site, including text, graphics, logos, images and software, is the property of Inamen or its licensors and is protected by intellectual property law. You may not reproduce, distribute or create derivative works from it without our written permission.

SECTION 8 - OPTIONAL TOOLS

We may provide access to third party tools which we neither monitor nor control. You use any such tools at your own risk and subject to that third party's terms.

SECTION 9 - THIRD-PARTY LINKS

Third party links on this site may direct you to sites that are not affiliated with us. We are not responsible for their content or accuracy, and we are not liable for any harm or damages related to your use of them.

SECTION 10 - RELATIONSHIP WITH SHOPIFY

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.

SECTION 11 - PRIVACY POLICY

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 12 - FEEDBACK

If you send us comments, suggestions or other materials, we may use them without restriction and without obligation to compensate you.

SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges or availability. We reserve the right to correct any errors and to change or update information, or cancel orders, if any information is inaccurate at any time without prior notice, including after you have submitted your order.

SECTION 14 - PROHIBITED USES

You are prohibited from using the site or its content for any unlawful purpose, to violate any regulations or laws, to infringe our intellectual property, to submit false information, to upload malicious code, or to interfere with the security features of the site.

SECTION 15 - TERMINATION

We may terminate this agreement or refuse service to anyone at any time, for any reason. The obligations and liabilities incurred prior to termination survive it.

SECTION 16 - DISCLAIMER OF WARRANTIES

We do not guarantee that your use of our service will be uninterrupted, timely, secure or error free. The service and all products are provided "as is" and "as available" without any warranty, express or implied, except where such exclusion is prohibited by law. Nothing in this section limits your statutory rights as a consumer.

SECTION 17 - LIMITATION OF LIABILITY

IN NO CASE SHALL INAMEN, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS OR SUPPLIERS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING FROM YOUR USE OF THE SERVICE OR ANY PRODUCT. WHERE LIABILITY CANNOT BE EXCLUDED BY LAW, OUR LIABILITY IS LIMITED TO THE AMOUNT YOU PAID FOR THE PRODUCT CONCERNED. Nothing here excludes liability for death or personal injury caused by negligence, or for fraud.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Inamen and our affiliates, partners, officers and employees from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

SECTION 19 - DISPUTE RESOLUTION AND ARBITRATION

We would much rather resolve things directly. Before starting any formal proceeding, please contact us at helpinamen@outlook.com and give us 30 days to resolve the matter.

If we cannot resolve it, any dispute arising out of these Terms or your purchase shall be resolved by binding individual arbitration in the Commonwealth of Massachusetts, United States, under the rules of the American Arbitration Association, rather than in court. You and Inamen each waive the right to a jury trial and the right to participate in a class or representative action. You may opt out of this arbitration agreement by writing to us at helpinamen@outlook.com within 30 days of your first purchase.

This section does not apply to consumers resident in the European Union or the United Kingdom, who retain the right to bring proceedings in their local courts, and it does not affect any non waivable statutory right.

SECTION 20 - CONSUMER RIGHTS

Nothing in these Terms limits your statutory consumer rights. EU and UK customers retain a statutory 14 day cooling off right from the date of delivery, in addition to our 60 day guarantee.

SECTION 21 - SEVERABILITY, WAIVER, ENTIRE AGREEMENT

If any provision of these Terms is found unlawful or unenforceable, it shall be severed and the remaining provisions remain in force. Our failure to enforce any right is not a waiver of it. These Terms, together with our Refund Policy and Privacy Policy, constitute the entire agreement between you and us.

SECTION 22 - ASSIGNMENT

You may not assign these Terms. We may assign them in connection with a merger, acquisition or sale of assets.

SECTION 23 - GOVERNING LAW

These Terms of Service and any separate agreements are governed by the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict of law provisions. This does not deprive consumers of the protection of the mandatory law of their country of residence.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version at any time on this page. We reserve the right to update or change any part of these Terms by posting updates to our website. Changes apply to orders placed after the update and are not applied retroactively. Your continued use of the website constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to helpinamen@outlook.com.

Inamen
1935 Christie Way, Framingham, Massachusetts 01701, United States
Tel: +1 978-761-4476

Last updated: 14 July 2026